Terms & Conditions
Effective Date: 1st January 2020
These Terms & Conditions govern your use of https://calipublisher.com and all services provided by Cali Publisher (“Company,” “we,” “us,” or “our”).
By accessing this Website and/or purchasing our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this Website or our services.
If you are under the legal age of consent in your jurisdiction, you may not use this Website or our services. By placing an order, you confirm that you are of legal age.
By submitting an order and/or payment, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, which constitute the entire agreement between you and Cali Publisher.
Definitions
Website
All content located at https://calipublisher.com.
Customer
Any individual or entity placing an order with Cali Publisher.
Company
Cali Publisher.
Product
All publishing, ghostwriting, editing, formatting, marketing, audiobook, book trailer, and related services provided by Cali Publisher.
Order
Any request for services submitted via website form, phone, email, or consultation and confirmed through payment.
Our Services
- You are purchasing services for personal or business use.
- All services are customized and intellectual in nature.
- Due to the creative and customized nature of our services, refunds are limited as outlined below.
- Cali Publisher does not guarantee publishing outcomes, sales performance, or third-party approvals.
Refund Policy
1. Change of Mind
- Refund request must be made within 1 hour of placing your order.
- After 1 hour, a 40% processing and administrative fee will apply.
- No refunds once work has commenced.
2. Incompetent Delivery
- You must first allow revisions.
- Reasonable revisions will be offered to align with agreed scope.
- Writers or editors may be reassigned where appropriate.
Refunds may only be issued after revision attempts are exhausted and if both parties mutually agree the final product materially fails to meet documented requirements.
3. Late Delivery
- Delay must be solely caused by Cali Publisher.
- You must make at least three documented contact attempts.
- Delay must materially impact the agreed project timeline.
Client-caused delays void refund eligibility.
4. Refund Time Frame
- Refund requests must be submitted within 1 day of delivery.
- Requests made after 1 day will not be considered.
5. Non-Refundable Situations
- Minor technical errors correctable by revision.
- Delays caused by client inaction.
- Subjective dissatisfaction not tied to documented scope.
- Completed milestones approved by the client.
- Change of business strategy after work has begun.
SMS Terms of Service
By opting into SMS communications from Cali Publisher via web form, consultation booking, or other methods, you agree to receive SMS messages.
- Appointment reminders
- Project updates
- Account notifications
- Marketing and promotional messages
- Customer support communications
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact:
https://calipublisher.com
narrate@calipublisher.com
Your information will be handled according to our Privacy Policy.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Communication Policy
- Process your order
- Deliver services
- Communicate project updates
- Send agreed marketing or SMS communications
We do not sell personal information.
Intellectual Property
All content, branding, website materials, and service methodologies are the property of Cali Publisher and may not be copied or reproduced without written consent.
Upon full payment, clients receive rights to the final delivered manuscript or agreed deliverables, excluding internal drafts or unused materials.
Limitation of Liability
Cali Publisher shall not be liable for indirect damages, lost profits, publishing platform rejections, or market performance outcomes.
Total liability shall not exceed the total amount paid for the specific service in dispute.
Governing Law
These Terms shall be governed by the laws of the State of California, United States.
Modifications
We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date.
Contact Information
Cali Publisher
Website: https://calipublisher.com
Email: narrate@calipublisher.com